Limited Warranty

Shine Bathroom Assistant


If your shipping address is within the European Union, your country’s consumer product warranty laws apply, and the remainder of this warranty does not.

If your shipping address is outside the European Union, Shine Bathroom Technologies Inc. (the “Company”) warrants the hardware and accessories included in the original packaging (but excluding spare parts) against defects in materials and workmanship when used as instructed in the manual (e.g., attending the product during use and following recommended maintenance procedures). This Limited Warranty covers the Shine Bathroom Assistant for 365 days. If you purchase your product from an authorized Company retailer, warranty coverage for your product starts on your original purchase date. If you purchase your product directly from the Company, warranty coverage for your product starts on the date of shipment to you (the original purchaser). Unless otherwise required by law, any implied warranties are limited to the foregoing warranty periods. This warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state (in the United States) or country to country. If any law in your jurisdiction modifies this warranty, however, then the Company does not offer a warranty in your jurisdiction and nothing in this Limited Warranty affects your legal rights.

However, the Company does not warrant against normal wear and tear, items consumed or expended by their normal use, product misuse, accidental damage, or damage caused by modifications to the product. Modification of the hardware or accessories, including but not limited to replacing parts, making permanent cosmetic changes to the machine, replacing the software or firmware, or other unauthorized changes voids this Limited Warranty. UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE COMPANY’S PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If you submit a valid claim under this Limited Warranty, the Company at its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced, or (iii) a refund of the purchase price.

You must obtain prior authorization for your warranty claim before shipping any product to the Company, provide (upon request) a copy of the email confirmation received upon purchase of the product, provide (upon request) proof of receipt, and satisfy all other terms and restrictions set forth in this Limited Warranty. Product must be shipped in all of the original packaging; shipping in any other packaging will void this warranty. For U.S. and Canadian Customers only, the Company will provide a prepaid shipping label and a Return Materials Authorization label that must be placed inside the box. For U.S. and Canadian Customers only, the Company will pay shipping costs to return repaired or replacement products. For other International Customers, the Company will provide a Return Material Authorization label that must be placed inside the box. International Customers are responsible for the cost of shipping and insuring an authorized warranty return to the Company and for prepayment of return shipping. For repairs not covered by this Limited Warranty, Customer is required to pay the cost of repair and shipping. To obtain service, contact the Company at




Launch Shipping Groups:

Shipping will begin in February 2020 with the first shipping groups. Shipping will be based on when the order was placed, except in cases where customers have earned an upgrade.

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