Refund Policy

Refund Policy

Refunds may take up to 10 business days to process. All refunds are in US dollars. If you are located in the United States, returns are subject to the following conditions:

  • Prior to confirmation of shipping address: You will receive a full refund for your purchase price, including shipping.
  • Unopened Shine Bathroom Assistant, Shine Pods, or Shine Bathroom Assistant Accessories within 90 days of shipment with its original receipt: You will receive a refund for your purchase price, less shipping and a 10% restocking fee.
  • Opened Shine Bathroom Assistant, Shine Pods, or Shine Bathroom Assistant Accessories within 90 days of shipment with its original receipt, with all original materials and packaging, undamaged: You will receive a refund for your purchase price, less shipping and a 15% restocking fee.
  • Opened Shine Bathroom Assistant, Shine Pods, or Shine Bathroom Assistant Accessories, within 90 days of shipment with its original receipt, with all original packaging and materials, undamaged: You will receive a refund for your purchase price, less shipping and a 30% restocking and refurbishment fee.
  • After 90 your Shine Bathroom Assistant, Shine Pods, or Shine Bathroom Assistant Accessories are no longer eligible for return.

European Union Compliance Terms-Preorder. If you are located in the European Union, you may cancel your Order Contract at any time before the Product is delivered and up to 14 days afterwards, beginning on the day after the Product (in its entirety) is delivered to you. If you cancel, you will receive all payments returned to you in accordance with our policy below. To cancel an Order Contract, you must contact support at [email protected]

 

 

FAQ

Launch Shipping Groups:

Shipping will begin in February 2020 with the first shipping groups. Shipping will be based on when the order was placed, except in cases where customers have earned an upgrade.

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